Government
From villages to small cities, the UCM6300 Ecosystem can interconnect various local government institutions to one central network to help officials operate more effectively. Smaller governmental bodies such as towns typically have many separate locations that need to be combined into a single communications network. Police and fire departments, legislative offices, parks and recreation, electric, sanitation, and other branches of a local government can all be brought together with UCM RemoteConnect. This not only makes working together less complicated, but it helps local residents easily get connected to the branch or individual they need to with an interconnected IVR and call queue system.
- UCM RemoteConnect links various government workers throughout a municipality while keeping this connection encrypted and secure
- Inbound routes, IVRs, and call queues can be customized to streamline local residents’ ability to get connected with various municipality departments
- Wave provides government workers with a way to stay mobile throughout their municipality while having access to their extension via a softphone app on their smart device
- For smaller governments, the UCM audio series provides a flexible and practical IP PBX with full call handling and routing capabilities
Call Centers
The UCM6300 Ecosystem can be leveraged for hybrid call center solutions, allowing agents to be located remotely and still have access to advanced call handling capabilities and features. Remote call center employees are a popular solution for companies that require a customer-facing
representative without needing a full troubleshooting and call center solution. Even insurance companies are leaning more and more toward employing remote representatives based out of their homes to field and triage customer calls. With Wave, these users wouldn’t require a physical phone in order to be connected to a call center ring group/call queue. Once they have the Wave desktop app download to their laptop or desktop, they would only need to follow simple instructions to connect to a UCM6300 IP PBX through UCM RemoteConnect, where they could be assigned an extension and get connected.
- Remote agents can operate out of home offices just as effectively as being onsite, lowering operating costs and broadening talent pools for the business
- High-volume agents can keep all activities on one device by using Wave on their laptop or desktop,
which still provides access to advanced call handling features - Cloud-based configuration through GDMS and UCM RemoteConnect allows for turn-key deployments,
remote agents only need to plug in the device and connect it to the internet - UCM6300 Audio Series provides an audio-exclusive IP PBX for call centers while still providing full integration and advantages of the UCM6300 Ecosystem
