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Quest Apartment Hotels Case Study

Quest properties aspire to deliver the highest level of customer service where guests can enjoy and experience their accommodations at ease. In order for their hotels to operate at maximum efficiency, Quest began to look for a powerful communication solution that is both simple to use and reliable.

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Cleaning and Maintenance Team

The WP820 helps reduce cost and allows for efficiency as there's no need for any additional devices or support as their teams can make/receive SIP calls through the hotel’s existing Wi-Fi network.

Hotel and Apartment Guest

With its sleek black design and handset, the GXP1615 IP phone looked the part for the new hotel rooms and was the best choice to offer guests an easy-to-use experience.

Security and Access for Guests

solution. The GDS3710 allowed Quest on Manchester to easily track, manage, restrict, allow and record access to their building during-and-after business hour

Reception Team

The GXP2170 was deployed at the front desk and concierge where staff experiences high volume calls and require transferring to different departments

“Deployment of the Grandstream solution provided the Hotel with modern reliable hardware as well as a simple and easy to use interface for staff and customers. Grandstream's solution enables the hotel to provide 24/7 guest access with the door phones and late check-in, offering safety and security for guests and staff.” 


-  Netfone NZ & Australia